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I have enjoyed playing on Cool Cat Casino online up until I tried to request my first withdrawal. I was informed that I met all the wagering requirements so I submitted my documentation, and waited.
Tried to withdraw — they have all documentation — Submitted 3rd of March — still not been paid. New to online gaming and this is one of the first casinos I played at.
I really enjoy playing here. They have a ton of table games which I love and their bonuses make it easy for you to build your account.
I finally earned enough for a withdrawal after playing through 4, I requested my withdrawal and was denied twice. After I resubmitted my documents, they denied me again, saying that I had two accounts with them?!?
I could no longer request a withdrawal, and the winnings I had were sent back to them, of course. I agree with Manny!
Love how this casino communicates with its players. I have great appreciation for a casino who keeps their clients informed.
Cool Cat emailed me and let me know of the delay as soon as I thought there might be a problem. I swear they try to wear you down so you give up..
Games are totally rigged.. New to online casinos after playing years at playing in land based casinos. Staff has been helpful explaining to me all the bonuses and helping with any qs I have had.
I would make a deposit to my account,and later check my statement and come to learn that two transactions were taken from my bank instead of one.
Coolcat is the best casino I came across in I tried a whole bunch of new places over the past 12 months and this was my fav by far.
Ton of games, bonuses are awesome, love the layout, and it was hassle free. Def reco it. I am in California. After waiting over 3 months for a dollar payout,and numerous times of calling to submit this,resubmit that, I received a Canadian check drawn from The Bank of Montreal in a business name that Was Not Cool cat.
The check cannot be cashed anywhere because it cannot be verified. The numbers do not read when scanned.
There is no way to get my money! I called Cool cat to ask for another form of payment and they will not accommodate.
I just started playing online after years at the casino and Cool Cat is so far my fav place to play. I really reco this casino for any player who is just starting out with online gambling.
I recently have played at Cool Cat casino and tonight I wanted to make another deposit and I was told my account was closed! What in heavens name would cause them to do this?
My initial play was a no deposit welcome bonus and then I made a deposit. My next play was another bonus and as I said before, I was getting to make a deposit when I was told I was my account was closed!
Can anyone give me some examples of why they would do this? I am baffled as I did nothing wrong.
The bonuses, interface, support team, game variety, and promos are not only the best RTG has to offer but maybe the best on the internet. They took my money from me even after playing the play through amount on the deposit bonus codes.
For any new players I def suggest playing here. I love it here! I reco this casino to every player I meet and rarely do they have a bad experience.
It took a while for me to get my winnings but they did come eventually. Customer service was very helpful at explaining everything to me and constantly keeping me updated.
The players are very friendly and the overall experience has been great. They really take care of players through their loyalty program and the support staff has always been extremely helpful.
Of all RTG Casinos this one probably has the most well rounded selection of games and the progressive jackpots here hit way more than other places.
I cash out every week and never have any issues and the weekly promotions they offer are pretty easy to use and understand. I really love playing at cool cat.
I just won a huge jackpot and I was able to cashout within a few days. I usually play the progressives and casinos slots here. I am so impressed with the payout options here at Cool Cat Casino.
The money that I won was received in a timely and efficient manner which I have yet to experience elsewhere.
Spinpalace games are not enjoyable not even state of the art gaming they are boring games and i hate that i gave back the money i won! Still waiting on my withdrawal that was supposed to be in my account within the week following approval..
You only get a run around and excuses. The progressive jackpots are huge! No issues with payouts or withdrawals. Def check it out.
I have yet to find another casino who performs to this standard and takes care of their customers so well. I have been playing with cool cat for at least 4 years.
They take to long to pay out and the pay out procedure is to complicated. You have to know how to scan and attach picture to an e-mail or take a picture with your smart phone and attach to e-mail.
I tried faxing my last withdraw request and they kicked it out twice, stating that they could not see it clearly. They have no problem accepting deposits from credit cards so why is it so hard to identify credit cards with the account holder.
I have quit playing because I am tired of losing money and rarely if ever getting any return on my money.
I say play at your own risk but do not expect to get paid easily or quickly. Won a huge progressive jackpot here the other day.
The payouts are really good and cashing out is easy as any other place. Good support staff and the slots are the best on the internet.
I decided to deposit some more money in but it wont go through. I contact their deposit assistance on live chat and simple thing they said to me is that they feel i am no longer right player on their site.
Awkward enough! They are black market is what it left in my impression. One of my favorite casinos hands down. Payouts are quick and RTG always has some of the best slots and table games on the internet.
I came here at first because of the deposit bonuses because I heard they were really good but eventually I stayed because they offer a ton of bonuses even for non VIP players and the support staff was really helpful.
Looking at the reviews from the past few months it seems like others think the same way I do. Cool Cat Casino is tops on my list.
I have been playing there for a number of years. They always come through with the payouts. I recently won a very large jackpot of 5 figures and they took a little while for the first installment but now it seems they are coming quite rapidly.
If you follow all the rules and keep in contact with your VIP Rep it all seems quite smooth. They are number 1 with me.
I am a very avid player and have tried the majority of all of the online casinos that are available to US players, and have never had such a bad experience.
The games are great, the bonuses are great, but the withdrawal times are horrendous days , and if it fails, each time it starts the business day clock over.
I also recommend using Moneybookers or wire transfers, as their checks also have a tendency to bounce, and that takes 4 — 6 weeks to get situated.
Payouts here are fantastic. I pretty much agree with most of the reviews that Coolcat Casino has great games and the customer service staff is pretty knowledageble.
No real complaints. I feel like I may be one of the lucky ones or perhaps things have changed a bit recently. I dunno. Read through a lot of negative comments but I came with the intention to give some good feedback.
I have played at dozens of online casinos over the years so i know what to look for. I rarely use bonus codes because no matter where i play i read the terms and conditions and whatever is stated is the rule — and usually the rules suck.
It seems most of the complaints have been about personnel and support but whenever i hear people speak of the games themselves it has been quite positive.
I agree with that for sure. Caught quite a few hot streaks at the tables. During first half of Aug. I requested a Here it is Sept 23 and I still have seen nothing.
They keep making excuses and pushing dates forward. Everytime I email them I just get a pat answer. I have played at this casino 5 or 6 yrs and had only requested a payout of Who can I report this casino to?
Maybe the attorney general of my state? Avoid thid Casino like the plague. They do not pay out, they will try every delay tactic they can.
And now I just read on this site that what checks people did manage to get out of them are bouncing. Don't play at this casino! Then they'll tell you to read the casino rules and you'll understand why you'll never get paid.
I dropped major money at this casino, and never saw a dime. I've never experienced this before at an online casino.
Don't download this casino. Save your money. If you enjoy gambling online, I strongly suggest that you try any on line casino other than CoolCat Casino,.
They take for ever paying when you win. I won a small jackpot last year. I requested the last of my jack pot on April10th and I still have not seen the second half of my March 1st request or any of my May request.
It is a week from July and there is no indication that any of the money that is owed to me has even been approved.
You are not allowed to talk to anyone in the financial department. And they completely control all with draws. Many of the people you talk to when you call in are very rude.
They will often tell you That they will have someone in the withdraw department call you when in fact they are not allowed to talk to you.
If you can talk to a supervisor or manager they will usually be honest with you. After reading most of these comments, I am regretting setting up and depositing.
To me this is a ridiculous wait time. And with other players claiming the checks bounced, I'm shuddering.
It is a fun casino, the games do pay out, but if I don't get my winnings I'll never play there again and will be reporting them for unfair gaming practices.
I'll update. I won small Jack Pot late last year. Cool cT was paying me my with dewar request in 30 day by over night express mail very regularly.
But in the last three months they have stopped paying. I have called several times with out any action. I talked to the VIP person and he told me he saw no reason to help me since I was not using the money they have been paying me to gabble with.
I talked to the casino manager three weeks ago and informed me that up to that date none of my with draw request had been approved.
And further once they were approved it would be another 10 to 14 business days before I could be paid. They will I instantly take your money, but if you get it back it will take months.
Oh dear this so good to know, thank you. Thank you Diane. Todd: We really didn't want to have to close your account and invite you to play at another Casino but the casino feels that the relationship may be counterproductive.
Todd: We appreciate you doing business with us however, upon further review of your account; management has permanent the decision to close your account permanently.
Todd: When the Casino Manager makes this decision there is not much I can do for you. I want to ensure no one else gets scammed by these crooks as I did.
Forget about their guaraneed deposits. I had 2 fail and talked to 4 different people all of whcih told me to deposit by moneygram. They are crooks.
I won a few hundred, tried to cash out and was told I only deposited Ok kept playing and won the jackpot over 4, Hit the spin buttom two times and it disaapeared.
Support says. Now any money I win all can be withdrawn and the fact that I hit the jackpot just means Im able now to withdraw.
This casino should be reported to the Gaming commission, I am doing just so As they are now able to run in NJ.
They said they needed to do that so they could take out the Bonus they gave me, and so I could get half of my money faster.
No clue on that reasoning. Then, the other half was requested by them for withdrawal, BUT, they told me, that they reached their monthly approval limit, and I needed to wait a few days for the beginning of August.
All through this process, I kept on them, calling every week, making sure I was updated, and checking on their process and progress.
They tell you 7 to 10 business days for approval, but my first half was on day They said there Approvers were busy.
So I was singled out just because I won, which in my opinion, is not fair. Now come on people, who can get to 27K, you would need to be so lucky to just get to one quarter of that.
I have made several deposits to Cool Cat casino. I used a bonus code with no play through and no max payout. I tried to withdraw I was so mad I played it out and told them to cancel my account.
I cant even tell you how many hundreds of dollars I have put in that account in the last few months. Every time I call it gets delayed another 10 days.
First they said they couldn't read my license so I enlarged it and it took until the 20th of may to get "approved".
Then they said it takes another 10 days to process it. I decided to have it deposited back into my bank account as I thought I would have a problem with a "check".
Now they say they only count business days, and no holidays, so now say it has only been "6 real days, and I have to wait 4 more and then another week for deposit!!!!!!!!!
What a bunch of crap. So I decided to play for fun since you never get your money, and everytime I do, they bump me off and encourage me to play for real money- Never again!
I should of read the reviews before I played on Cool Cat. Very disappointed and hope I get my money they owe me.
I finally got to use them but almost lost them. I am baffled, however, about one thing. Although the Slot Tournaments are fun, they are not an exact science.
And although it appears to be luck and timing for most of us, there is one player who consistantly wins. I have watched over and over as this person suddenly appears and then systematically trounces everyone.
Rarely have I seen this person place lower than 3rd or 4 place. In fact, this person usually wins. Please someone explain to me how this is possible?
Thank you. I have played at cool cat for quite awhile, and as noted by other players, the casino instantly withdraws deposited funds from your bank or credit card.
When it comes to a withdrawal, however, they find every excuse in the world to not pay you. It often takes over two months.
I know that i used a no limitation bonus, so I will have to fight to get this one, also. I have moved to Jackpot Capital and find that any withdrawal is received very promptly, usually a week after being approved.
I have been trying to get just a portion of my winnings since the early part of June. It is now July 30, and haven't seen a thing.
I won a pretty large Progressive Jackpot, and was pretty excited. I currently doubt that I will even see the first penny of my winnings.
I would NOT recommend that anyone begin to play here. Dont believe it when you hear the weekly max payout is If you think you will get your max payout… you're mistaken!!!!
I have played at CoolCat Casino and their sister casinos over two years. I made a mistake thinking that they withdrew the same amount out of my checking account twice early in I apologized for the error.
I continued to play for months until a couple of months ago. Please contact Customer Service. So that is what I did. I never did any such thing.
So I did that four times. They continued to let me use bonus codes no max cash out, etc that I always was able to use.
I said, No thank you. They knew they were losing money on me; so they came out with all these excuses.
They refused to help me lift the restriction regarding my charge cards. I was told by one of the managers that the processors made the decision that I committed fraud and there is nothing they can do.
If I don't, I am going to report them to their country's government. I received an e-mail from the country because I was using Western Union that said that the casinos are operating illegally.
Once I receive the rest of my winnings, I am going to report them to the proper authorities.
I did nothing wrong. I have had two checks that they have sent me that bounced; they did make good on them. I don't appreciate being accused of something I never did just because they are losing money on me.
I have no desire to play at any of there casinos again. I have had my withdrawals approved because they are all legimate, however, I still have not seen a penny and I am very very worried that I never will.
It's been weeks and I keep getting the same answers over and over. I absolutely loved coolcat casino until all of this. I am disheartened and feel like I am just getting a run around.
I have all chats on file and its quite ridiculous to read through them. It's a shame really. I have literally contacted them like 35 times to no avail.
Deposits go in without a problem but withdrawals don't come out. I wish I could just get my withdrawals all at once and be done with it.
Hopefully I see the money some day. And the full amount owed is approx. If you just want to deposit money and never see your winnings this is fun place to play.
It appears I am not the only person that has a problem with withdrawals. I have sent my documents in several times by fax and email.
I will continue to request my money but Cool Cat is just part of a group of online casinos Palace of Chance is another casino that I have been trying to get my winnings for over 2 months.
My experience to date is they make it simple to pay but don't worry about winning because even if you do you will never see a payout.
My withdrawal was finally approved on April 5th. I then received an email indicating that it will take another business days to send the funds by courier.
He also added that he cannot guarantee that my call will be answered by that department since they are not in a habit of taking calls.
So I asked whether any support host can check with them on my behalf when I call and he refuse to answer, instead he kept on saying that I should call the time he specified and try.
This is the worst casino experience I have ever had in the history of playing and trying to withdraw. The Casino needs to improve this process soon or it will lose valuable players.
I was going to play at Cool Cat Casino and went to live chat to see what deposit bonuses were available because none were listed very different from my past experience with this casino.
Alexis: The casino no longer feels you need this kind of bonus to win. Alexis: As a consistent winner you will not be able to use the combination of both no playthru and no max cashout Alexis: "based on your overall casino performance you have been excluded from using bonuses in this casino.
You are more than welcome to play, but you need to do it with your own money ONLY" pokrgal: that is a joke too many casinos online to do business like this I will not be investing with this company or others affliated with this company as well as listing this information with online casino blogs Wow: I have made several deposits with them with NO CASHOUTS.
I am a loyal player at the casino. I deposited on the weekend of March 8th and player for 2 days.
I requested a withdrawal on March 10th. I received a confirmation email congratulating me on my winnings and providing details of time it will take to process the request.
The next day March 11th, I sent an email with all my required documentation to their processing department. I received an email 10 business days later March 21st, stating that my withdrawal request was denied and provided a list of possible reasons.
I reached out to find out what the exact reason was. The support agent said that my documents were not in before my actual request therefore it was denied and ask that I place another request and it would take the same amount of time.
I find this to be totally unacceptable. I was furious, I sent an email to the cool cat manager about the experience and he immediately responded saying that he would look into it and it should not have to wait this long.
I gave him 3 business days then I followed up, he replied that the team was working on it and should be approved soon. I sent a few messages in the last 3 days to follow up and no one has responded including the manager.
It's now 11 business days since my 2nd request and 20 business days in total. It's now April 5th , I wil let you know how long it took to actual get approved and eventually receive funds if approved.
Did not have a single withdrawal paid-out — since January now 3 months later. I have had excellent dealings with Cool Cat Casino.
Regarding withdrawals they have managers or hosts Dan Magna is the man who handled my account who keep you informed and make every effort to get payments to you in a timely manner.
The payments for me are large and come as agreed. If you play their progressives you can actually win the big one. I had my doubts about these until I hit one and it was funded.
Their VIP setup is the best. As a cool cat casino player, I am a VIP player and have been for some time now. I must say that I love my VIP host Dan,Chris, Vince because they are always truthful with me and to Dan he will always take the time to explain to me whats going on.
I have had to wait a little longer than told once but after that they send me the checks as close to the time stated.
Love cool cat, love the games and my host as well. Waiting for a withdrawal now and expect it to be on time I won big and asked for withdrawal, they charged I received the check and deposited it.
It then bounced. The rep stated they would credit my account with the charges. Never happened. I won a 10, at coolcat almost two years ago..
I dident even think that any buisness or casino online would try to not pay. I thought it was elligal to swindel a player..
I would not give up,and fought and fought. I wrote reviews everywhere. The things they did to avoid paying was beyond belief. Even a lawyer offered to help me for free when he heard my story.
I really dont know how coolcat casino can legally operate on the net. Just how loose is the legal system when it allows a obvious scam casino like coolcat operate?
I won it fair and square,and they knew it,yet would not pay. I have played at this casino numerous times and have played until nothing in the balance side.
I have deposited and won nothing for years. I decided to request a payout this time and have waited now for 13 days and still no action taken.
My advice is to never pay to play here again!!! Jackpot Capitol processed a payout and wired to my bank within 2 weeks.
Keep getting excuses again and again about Fluid withdraw times, Rubbish. Was Finally told it was escalated to management on the 16th its now the 27th and still nothing.
I should have checked the reviews first which state they are blacklisted and don't pay quickly if at all. Even when its finally put in I have to wait another week to withdraw from moneybookers I want the funds put into my Visa like they withdrew but no.
Ridiculous, Dishonest. Personally the only reason I can think of for them taking so long is they re-route it through a lot of banks because they are laundering illegal funds, because nowhere in the world does it take more than a few days to transfer or deposit money.
Hell it only takes them 30 seconds to take it. For those that spout be nice to them and you will get your money, bullshit!
Ok so i asked her :Can i fully withdraw my balance? OLGA:'' let me look into this '' after 10 minutes during she even apologies to me because it took so long.
And as you can see livesupport put on another trick on me! I have times that amount and can win that amount in less then an 1hour its just the way they operate i cant stand!
I still got the free50coupon haha …i will update a soon as i can about what feedback is of my withdrawal. When I did win if ever The only way they could pay me was money gram so had to travel 3 hours to collect it.
I also hated the phone calls on my answering machine at work and at home telling me about a bonus I do not appreciate calls on my phones.
On day I played cleopatras gold and won 12, dollars when I went to customer service it was declined because unknow to me Chris?
Never got a cent from them and for about 2 years after staff at my job were still getting calls for me and it always a recording.
I hate the restrictions. I was told there is nothing I could do and they determined I stole my own credit card???????
If so, try talking to the oninle help. If not, remember that you can only use one free codeFree multiple codes are only for players who deposit real money.
I am very upset and disappointed with Cool Cat. I was thinking I would have my money be yesterday, by today for sure ….
Cool Cat has lived up to my expectations. I won a big jackpot. The first payment took about a month and then the rest of the checks came every week.
The communication was nothing less than superior I wa notified each time via e-mail that my check was on the way.
Dan magna was my VIP representative and answered questions immediately. I have had a wonderful experience and will continue to use coolcat.
Thanks again to all the coolcat staff. I won a large jackpot at coolcat and it took a long time to get started receiving my checks, but once they started coming they have been like clock work.
They do take out their fees and whatever bonuses you owe them but they have been nothing but helpful and very polite every time I talked to them.
I love coolcat casino, they have good payouts and the games are fun. They also have taken away my bonus coupons, which I understand, but I still enjoy playing there and I now have learned that patience pays off….
I won June 6th of , I was skeptical at first whether or not I would get paid, the process was slow and I had to be really patient, but they did pay me: I received a check for less the that I used from the bonus, but that was ok… they did pay!
I was lucky enough to win another jackpot for the end of june, and that payment is still pending.
I can only hope that I receive payment for that one also, so at this point I have nothing but good things to say about coolcat…… I will keep you updated if anything changes.
Good Luck all!! I have played in the group of casinos associated with Cool Cat and I have had nothing but positive responds from them.
The payouts are slow at times, but I always get a reply back usually the same day. Understanding the bonuses and the requirements is the key to getting your winnings.
They let you win big time on their bonus, however when you attempt to cash some of it in, they have a hundred different reasons you can not.
Every time you prove they are wrong, they just move on to the next reason, prove them wrong, and so on, and so on, and so on.
And you can bet REAL money if you put your money in the cage you will lose it before your coffee is cold. I won dollars playing slots using one of there bonus coupons.
KATHI i want to know what this means? Olga: That means that the balance was removed by the manager due to consecutive free bonuses which is not allowed.
I really needed that money too they just rip people off. Wanted to let everyone know that I requested 2 payouts on the same day Tuesday, April 24th and got the tracking number today and schedule delivery is no later than May 21st.
If you are patient and treat their customer service people how you would expect to be treated then you will get paid.
Thanks to Dan and the staff at Cool Cat. Thank you Tom! And I am sorry to all the support I was angry with. I will know next time which I hope is soon to withdraw again to have a little more patience.
Thanks looking forward to withdrawing again.. I will try to make the story as short a possible without leaving out important details.
I eventually won approx. In the meantime, I decided to play slots and I made a total of 6 deposits, using coupons.
Payout requests take days to be approved and today is day 7 and I haven't hear anything yet. My concern is, after reading several postings, it seems that this casino will not pay you ANYTHING if you continue to play using coupons while you have a payout pending!!!!
I'm sure I have lost more than I won, lol! You absoutley can not win at this casino. They sucker you in for the first few times.
Then they change the rules and if you deposit dollars you have to wager dollars. I know that i was stupid to allow this.
I thought my luck would change,,,I will never play on this site again. There are some good online casinos, Just have to be careful…….
I think that this website is a ripoff. I played my money fair and square and won and it has been over a month and have yet to recieve my money back that I won.
Now they say it will be days from the date that it was approved and it took 15 days or more to get it approved to begin with.
Made deposit, with bonus code. My banking account is now frozen, and I have no answers why; except I was told to reboot my computer! I had the fun sucked out of this experience due to how crazy the amount you bet is 18 times more than the winning "bet" amount, and then the live chat person who seemed to lazy or tired to read and follow the chat conversation.
Now I have to wait two hours in order to call my bank, and then the BBB because it is not normal for a banking account to seize after making a "purchase", unless they suspect fraud!!!
I will never be back, nor will I recommend to family or friends, but maybe someone who needs to be screwed with in a way these online casinos seem to enjoy to.
We are the idiots who play, who in turn have to deal with the idiots replying to us in the live chat; so I guess in a way it is a win-win after all.
Hi Gamers! I'm very frustated about the stories that have been written here! My experience with the group is good! You have to wait up to 4 weeks for your money, that's right, but I think, they offer the best bonuses of all!!!
Total crap casino. I was lured in with their bonuses. It says no rules apply so I assumed that is exactly as it meant.
I tried contacting Cindy at her email address but she never responded. Refund my original deposits, send me my original withdrawal or I will find a way to get my money back.
Stay away. This casino is a cheat. Total Fraud. Don't waste your time and money! I think you guys are crooks that should be banned.
I want my damn money and I want it now. I was approved on Dec 1 it is now Dec 16 and i won this money the last month waited your 7 to 10 business days to get my withdraw approved, then you guys told me 7 to 10 days to send it out it is the 11th day and still not sent.
You know I am pissed. I am not some little pee on you can screw over. Of course they know they were wrong.
They will never say they were. There were no response. They get your money,and even if you win a jackpot they will find a way not to pay.
Dont find out the hard way,stay away. This casino should be banned from the net. Coolcat Casino?? Wow I am glad I decided to review on line casinos.
Cool Cat is one of the most reviewed on here but they are ALL negative. Anyone have any suggestions on the best online casino to play with?
I have not asked why, I don't care anymore. This casino is not a place I plan to visit as I too was denied a no play through coupon code.
I have deleted them from my computer and told them to please quit calling me with their bonuses, especially since I am no longer able to use them.
Here again is the response I got on the no play through coupon bonus. Based on your play we feel you are a knowledgeable player and do not need these bonuses in order to cash out therefore you will not be able to use these type of bonuses but may take the regular ones offered on the website".
If you want your message to have any impact then you should provide a mail address so the casino can contact you.
Obviuosly CC is responsive to comments every now and then. They denied my request for a withdrawal. Cool Cat does not honor promises on coupons.
They finally gave me a routing number for my check today. It was the first time I had won anything there. I wasn't going to ever play there again but I received a coupon so since my check was coming I thought I'd give them another try.
When I tried to cash the coupon it told me to contact customer service. So I did and this is the repley that I received.
Lena: Thanks for confirming the information. Lena: How may I assist you? Lena: Please bear with me for a moment cspope: Ok Lena: I'm sorry, what happens is that management finds that you no longer need the no play no max bonuses in order to win.
Since these type of bonuses are only to enhance playing and to help you win, and since you are winning you do no longer need them. I didn't repley after that I was too mad!!
I think that stinks!! Do not play at cool cat….. First of all they are not licensed, and they are not monitored by any gaming commission.
I found that every declined transaction that i had…. The funds actually came out of my checking account.
Especially if you choose the express deposit option…. It might say declined, but the money comes off your debit card! Believe me. I have a whole list of declined transactions right on my bank statement.
I have been complaining about this for days, and they come up with all kinds of excuses!!! Very dangerous place to play…. It says play at your own risk because they are not monitored by a gaming commission.
They are sticking to their guns about the time it takes to process-what's wrong here? It has been approved but the last time i emailed them they said "it takes up to 20 days from the approval date -it has only been 11 days".
Are you kidding me???? Other casinos take a matter of a few days. I certainly will be deleting this casino if they ever do pay me.
Hope this gets done before I go to Reno! Cool Cat Casino is a total fraud when it comes to withdrawals.
At best, they are playing the float game with your money by delaying your withdrawal request 30 days or more and changing the rules as they go.
At worst, it is a big Ponzi scheme, using new deposits to pay old withdrawals. I really am starting to believe they don'tg pay at all unless you keep buggng them.
Requested a dollar payout 20th july and it has taken many many days. It staes on there withdrawal page now that payouts take 7 — 10 days from the request date well they denied the payout on the 27th july then they rerequested it just to argue that it was me even though the time of the new request was 24 seconds later.
After many many on line chats to rude support staff I finally spoke to Laura who was very good and helped as much as she could. But still no payment 38 days later.
I emailed Cindy and BAM money in my account the next day. I did threaten them with writting to all payment gateways to lodge a complaint about shonky dealings and they have now closed my account but I have my money and there are a lot of other casions out there to play at.
Obviously they were worried about lodging complaints at the gateways no othere reason to close the account from there end.
I have now requested to have all my accounts associated with their sister casnos closed. Warning to all. Received check today. Yes it takes a long time over 30 days but Cindy Greco kept me informed of progress.
It is very important to read ALL Terms and conditions before playing any casino. You can't expect unlimited earnings on a free chip!
If you are going to use bonus codes read the terms. I feel secure depositing again with Cool Cat but realize it will take time to get my winnings to me.
Well here I am again. It's been over 21 business since my withdrawal was approved and from what I can tell…………. Very frustrating. Again, the customer service has always been very nice to me.
However the last time I asked about a status, I was sent directly to the email link. I have sent an e-mail off to Cindy at Gwages, so we will see what happens.
So what you are saying is that only illiterate people must play at this casino. Compare the complaints for this casino to the other casinos.
You're the only one that can do that since you are the only who has played at this casino that can read. Let us start first with the idea that no one has put a gun to your heads and made you play online casino.
If you are not sure ASK questions…. In the past their service was not the best, but since they have implemented the VIP program I will not play anywhere else.
Read the rules and enjoy the casino and quit your complaining, maybe most of you need to learn to READ!!!! Best ARB. I tried to settle this with Cindy and CoolCat Casino, but to no avail.
I registered real money account at Cool Cat with no problem whatsoever even though i am not supposed to be able to do that because i am from Croatia.
Several days later i received an email, on my. I supposed something has changed in their policy and went to play. No messages there to suggest i cannot withdraw and supposedly, you should block those who are not allowed to play, right?
But at that time problems occured. They say I am not allowed to withdraw, hell, that i am not allowed to play even though THEY invited me to play!
One would think that their terms and conditions are outdated since players from Yugoslavia are not allowed to play let me remind you as i reminded them: Yugoslavia does not exist for more then a decade now.
I am just lucky i did not deposit any of my money, since i would not be able to withdraw it even though i would be able to deposit it! I am sorry i had to write this, but i tried to settle it with them.
Never mind they invited you! I do not like when someone takes me for a fool, and CoolCat Casino did just that. I am still ready to forgive them if they pay what i earned and to never mention CoolCat Casino again.
It is up to them to choose what they wanna be. It is up to them to admit to their flaws and to rectify them so a thing like this never happen again.
CoolCat, i am waiting for my money and am ready to tell everyone not to play with you if that was your choice. The reason that it takes some time to get your money, isn't because these casinos are trying to rip people off….
They actually have good games, and awesome bonuses…you just have to be smart about the bonuses that you use, and stick to the no restriction bonus that doesn't have a playthrough amount, or a max cash out.
The customer service reps can only do so much to get your money to you if you are a player in the US. It takes a while because they have to be creative regarding how they get your money back to you….
So if you want to play, you should play expecting the additional time to get your money…. Those poor customer service people probably get yelled at all day by us spoiled US players that are used to people giving us what we want when we want it.
Anybody who has ever worked in a call center, knows how awesome it is to get yelled at all day.
Imagine having a job where you actually get to give people money, instead of trying to take their money……and the people still yell at you and tell you that you are not doing your job right….
Just a thought. We should actually be thankful that there are even online casinos that still accept US players…as there are only a handful now.
I know it is hard to wait for your money, and sometimes a little scary because you aren't sure if you will get it….
It may take a minute, and it may come in split amounts….. I did. This casino is total scam. I am talking to the live support and they are telling me i cannot withdraw my money, although casino software show everything is ok.
The other reason, according to them, is my country. When i told them it was highly unprofessional, they said i should try and send authentication form to their payouts dept.
I will do that now and post any updates if they come to their professional senses. While I have won at this casino I to was victim of the so called bonus rules.
Now I pay very close attention to what it says and only play the no play through bonus's which helps keep them at bay in excuses.
However no matter what you win , they take forever and many many e-mails to get any winnings at all. Forget getting it that way, it will always come in split amounts.
Cool Cat Casino is an online casino that offers all players a broad assortment of games. We really have one of the greatest collections of slot machines in the planet.
The casino also provides a selection of three-wheeler slots, including a progressive jackpot for the Diamond Mine Deluxe.
Cool Cat Casino is proud of its perfect collection of video slots. If you adore video poker games, then you visit the right place.
All games are available in both multi- and single-hand modes. Table game fans will also be happy at Cool Cat Casino.
There are plenty of blackjack variants, as well as European, American, French, or multiplayer Roulette. Such a reliable technology prevents any third parties from getting your information when it travels to the main server of the casino.
So, every client must be sure that this is a completely safe gambling house. Fairness of games Being RTG-powered casino, this gambling house guarantees that all its games are fair.
All gamers have the same odds while gambling here.
Coolcat Casino VideoWarning about Cool Cat Casino Video Review
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